Our Commitment to Quality
At My Language Hub, we don’t just aim for excellence – we guarantee it. We’re proud to display our industry recognised accreditations which show our commitment to quality, continuous improvement and best practice in language services. These accreditations and memberships set us apart from the competition and give you peace of mind that your translation and localisation needs are in safe hands.
Professional Memberships
Chartered Institute of Linguists (CIOL)
Fellow & Chartered Linguist
While My Language Hub operates as an independent entity, our commitment to linguistic excellence is deeply embodied in our leadership. Our founder and Managing Director, Carina Balbo, is a distinguished Fellow (FCIL) of the Chartered Institute of Linguists (CIOL) and holds Chartered Linguist (CL) status.
The FCIL designation represents CIOL's highest level of professional membership, acknowledging Carina's advanced professional standing and significant contributions to the field of linguistics. As a Chartered Linguist, Carina has demonstrated a high level of skill and competence in her field, a status recognised by CIOL as a mark of professional competency.
These individual accolades reflect Carina's unwavering dedication to upholding the highest standards in language services. Her leadership ensures that My Language Hub not only meets but often exceeds industry benchmarks, providing clients with services grounded in recognised professional excellence.
Association of Translation Companies (ATC)
Accredited Member
As an Accredited Member of the Association of Translation Companies (ATC) we have been vetted by one of the most respected bodies in the industry.
This membership shows our commitment to ethical business practice, excellent service delivery and ongoing professional development.
It also means that our processes and client interactions meet industry set standards and we consistently deliver great language services.
ISO Certifications
ISO 9001:2015 - Quality Management Systems
Certified
Quality management is at the heart of what we do.
Our ISO 9001:2015 certification demonstrates that we have implemented a robust quality management system (QMS) designed to optimise our processes and continually enhance customer satisfaction.
With ISO 9001:2015, you can trust that every project is handled with a clear focus on efficiency, consistency, and overall excellence—an assurance that drives our commitment to delivering top-tier translation solutions.
ISO 17100:2015 - Translation Services
Certified
Precision and professionalism in translation isn’t just a goal – it’s our standard.
Being ISO 17100:2015 certified means our translation services meet the highest international standards.
This certification covers the core requirements for the translation process including qualified linguists, project management and quality control.
When you work with My Language Hub you can be sure your project will be looked after from start to finish.
ISO 18841:2018 - Interpreting Services — General requirements and recommendations
Compliant
We also follow the guidelines of ISO 18841:2018 for Interpreting Services.
This is our commitment to industry standards and being ahead of the curve.
Whether it’s more efficient communication or accountability across our services, our ISO 18841:2018 compliance means we’re committed to excellence and reliability in every interpreting project.
At My Language Hub, these accreditations are more than just certificates on the wall – they’re part of how we work every day. Our compliance with these international standards means you can trust us to deliver translations and language services that meet or beat your expectations.
We invest in our people, processes and technology to not only meet current standards but to anticipate future needs. This proactive approach means every client benefits from our relentless pursuit of quality, accuracy and cultural sensitivity.
See the difference industry leading standards can make. Get in touch today to find out how we can help you break down language barriers and build global connections that last.
